Custom AI agents
Customer service, sales follow-up, administrative tasks: we design AI agents that read, reply and act inside your tools, following your rules, and we run them for you.
Agents that take action
An AI agent sees the task through: it reads the request, checks your tools, prepares or carries out the action, and submits to you whatever commits your company. Here is what it does, in practice.
A customer writes at 10 pm to ask where their order is.
The agent finds the order in your tools and replies in the customer's language, tracking number included, a few minutes later.
A prospect fills in the form on your website.
The agent qualifies the request, records it in your CRM, replies with the right information and offers a meeting slot in your salesperson's calendar.
A supplier invoice arrives as an attachment.
The agent reads the amounts, matches it to the purchase order and prepares it in your management software: you approve it in one click.
A customer asks for a refund.
The agent gathers the history, prepares the reply and submits it to you with a summary: the decision is yours.
What we deliver
We start from your real processes: the requests that come in, the answers you give, the actions that follow. The agent is built on that basis, task by task.
Email, CRM, management software, calendar, documents: the agent reads and acts in them through their APIs and MCP connectors, and your teams keep their habits.
Procedures, products, prices, standard replies: the agent relies on what your company already knows, and learns from every correction.
You decide what the agent does on its own and what it submits to you: a refund, a quote or a commitment waits for your approval, given in one click.
The agent replies in each person's language, with your company's tone and wording.
Requests sent in the evening, at weekends and on public holidays are handled as they arrive.
Every task is recorded: what the agent read, what it did, what it submitted and who approved it.
We monitor, update and improve your agents, and choose the best-suited AI model for each task.
Certified reviews
Every review is certified by Markleex: its author is a real organisation, with a website you can visit.
They are very reliable, fast and professional. Their work is flawless. This is a good team. Our thanks to them!
Translated. Original language: Hungarian
Kötegyáni Önkéntes Tűzoltó Egyesület · Hungarian
Nagyon megbízthatóak, gyorsak és szakszerűek. A munkájuk kifogástalan. Ez egy jó csapat. Köszönet Nekik!
[…] We particularly appreciated their availability, their attentiveness, their advice and their support throughout our process. […]
Translated. Original language: French
Nou Tout’ Enpòwtan · French
[…] Nous avons particulièrement apprécié leur disponibilité, leur écoute, leurs conseils et leur accompagnement dans nos démarches. […]
We can't thank the Simafri team enough for the excellent work they did. It's a privilege to be able to count on them.
Translated. Original language: Brazilian Portuguese
Associação SNA Brasil · Brazilian Portuguese
Não temos como agradecer pelo excelente trabalho realizado pela equipe da Simafri. é um privilégio poder contar com eles.
[…] From our very first conversations through to the launch, the team were attentive, always available and quick to act on our feedback. The quality of their work and their attention to detail show on every page of our new website. […]
Simafri built a beautiful site! They were very helpful with transferring the domain name. Very good and fast communication, both via WhatsApp and email.
Translated. Original language: Dutch
Stichting Fruitful Tree Foundation · Dutch
Simafri heeft een prachtige site gebouwd! Ze hielpen ons heel goed bij het verhuizen van de domeinnaam. Heel goed en snel contact, zowel via WhatsApp als email.
[…] we have an elegant and functional website that presents our activities and keeps a record of them. […] We also remain impressed by the speed of their interventions, which are always almost instantaneous. […]
Translated. Original language: French
Emeis-Ensemble · French
[…] nous disposons d’un site élégant et fonctionnel qui présente nos activités et en conserve les traces. […] Nous restons également impressionnés par la rapidité des interventions, qui sont toujours quasi instantanées. […]
How we work
Together we list the tasks to hand over, your tools, your rules, and what the agent will do on its own or submit to you.
We build the agent, connect it to your tools and test it on your real cases before it goes live.
The agent works; we monitor it, keep improving it and report to you on everything it has handled.
Our AI agent services
Agents designed for your business, connected to your tools and run by our engineers.
You are hereSeveral specialised agents sharing the same piece of work, coordinated end to end.
Discover the AI orchestratorYour customers served day and night, in their language, with a handover to your team.
Discover the AI customer service agentInvoices, data entry, follow-ups and quotes handled inside your software.
Discover AI business automationFrequently asked questions
An AI agent is a program that relies on an artificial intelligence model to carry a task through to the end: it understands a request, checks the company's tools and information, then replies or acts, on its own or after approval. It takes on a whole piece of work, such as answering a customer, processing an invoice or following up with a prospect.
A chatbot answers questions in a chat window. An AI agent takes action: it finds an order, updates a customer record, prepares an invoice or schedules a meeting in your tools, and it handles requests where they arrive, by email or through a form.
Frequent tasks that follow known rules: answering customer questions, qualifying and following up with prospects, sorting an inbox, entering invoices, preparing quotes, keeping records up to date, writing reports. Scoping lets you choose the ones that give your team back the most time.
Yes. The agent works inside your tools through their APIs or through MCP connectors, the open protocol that links AI to software: email, CRM, management software, calendar, document storage. Simafri Suite and Simafri ERP connect directly, and we build the connector for a line-of-business application when needed.
You decide, action by action, what the agent does on its own and what it submits to you. Actions that commit your company, such as a refund, a quote or a promised deadline, wait for your approval, and every task can be reviewed in a log.
Your data remains your property. The agent accesses only the tools and information you open to it, and AI models are called through business accounts, under contract, which reserve your data for your use.
A few weeks for a first agent, depending on the number of tasks and tools to connect. It starts with the most frequent requests, then its scope grows at the pace you choose.
It is quoted, based on the tasks handed over, the tools to connect and the volumes handled. Scoping allows us to send you a precise proposal.
Tell us about your business and the tasks that take up most of your team's time: we will propose the agent that saves you the most.
AI agents
Let's talk about your AI agent
Tell us what you need in a few words: we will get back to you quickly.
Thank you! Your request has been sent. We'll get back to you shortly.
Prefer email? Write to us at support@simafri.com.