AI customer service agent
Emails, forms, messages: the agent reads every request, finds the customer and their order in your tools, and replies in their language, in your words.
Agents that take action
An AI agent sees the task through: it reads the request, checks your tools, prepares or carries out the action, and submits to you whatever commits your company. Here is what it does, in practice.
A customer writes at 10 pm to ask where their order is.
The agent finds the order in your tools and replies in the customer's language, tracking number included, a few minutes later.
A prospect fills in the form on your website.
The agent qualifies the request, records it in your CRM, replies with the right information and offers a meeting slot in your salesperson's calendar.
A supplier invoice arrives as an attachment.
The agent reads the amounts, matches it to the purchase order and prepares it in your management software: you approve it in one click.
A customer asks for a refund.
The agent gathers the history, prepares the reply and submits it to you with a summary: the decision is yours.
What the agent does
The agent handles the requests in your support inbox and from your website forms as soon as they arrive.
Before replying, it reads the customer's history: their orders, their invoices and their previous exchanges.
Terms of sale, products, procedures, standard replies: it answers from your information, kept up to date.
Every customer receives a reply in the language they wrote in, with your company's tone.
It sorts requests, spots urgent cases and customers who need special care, and files automated messages.
Refund, goodwill gesture, dispute: the request goes to the right person, with a summary and a reply ready to approve.
Every exchange is recorded in your helpdesk and your CRM: the whole team sees where each customer stands.
Our engineers review the exchanges, refine the replies and keep improving the agent.
Certified reviews
Every review is certified by Markleex: its author is a real organisation, with a website you can visit.
They are very reliable, fast and professional. Their work is flawless. This is a good team. Our thanks to them!
Translated. Original language: Hungarian
Kötegyáni Önkéntes Tűzoltó Egyesület · Hungarian
Nagyon megbízthatóak, gyorsak és szakszerűek. A munkájuk kifogástalan. Ez egy jó csapat. Köszönet Nekik!
[…] We particularly appreciated their availability, their attentiveness, their advice and their support throughout our process. […]
Translated. Original language: French
Nou Tout’ Enpòwtan · French
[…] Nous avons particulièrement apprécié leur disponibilité, leur écoute, leurs conseils et leur accompagnement dans nos démarches. […]
We can't thank the Simafri team enough for the excellent work they did. It's a privilege to be able to count on them.
Translated. Original language: Brazilian Portuguese
Associação SNA Brasil · Brazilian Portuguese
Não temos como agradecer pelo excelente trabalho realizado pela equipe da Simafri. é um privilégio poder contar com eles.
[…] From our very first conversations through to the launch, the team were attentive, always available and quick to act on our feedback. The quality of their work and their attention to detail show on every page of our new website. […]
Simafri built a beautiful site! They were very helpful with transferring the domain name. Very good and fast communication, both via WhatsApp and email.
Translated. Original language: Dutch
Stichting Fruitful Tree Foundation · Dutch
Simafri heeft een prachtige site gebouwd! Ze hielpen ons heel goed bij het verhuizen van de domeinnaam. Heel goed en snel contact, zowel via WhatsApp als email.
[…] we have an elegant and functional website that presents our activities and keeps a record of them. […] We also remain impressed by the speed of their interventions, which are always almost instantaneous. […]
Translated. Original language: French
Emeis-Ensemble · French
[…] nous disposons d’un site élégant et fonctionnel qui présente nos activités et en conserve les traces. […] Nous restons également impressionnés par la rapidité des interventions, qui sont toujours quasi instantanées. […]
How we work
We study your most frequent requests, your replies, your tools, and what needs to go to your team.
The agent is connected to your support inbox and your tools, then tested on your real exchanges before it replies to your customers.
The agent replies; you follow its answers in a log, and we keep improving it with you.
Our AI agent services
Agents designed for your business, connected to your tools and run by our engineers.
Discover custom AI agentsSeveral specialised agents sharing the same piece of work, coordinated end to end.
Discover the AI orchestratorYour customers served day and night, in their language, with a handover to your team.
You are hereInvoices, data entry, follow-ups and quotes handled inside your software.
Discover AI business automationFrequently asked questions
A chatbot waits for a question in a chat window. The AI agent handles requests where they arrive, by email and through forms, finds the customer in your tools and takes action: it gives an order status, resends an invoice, updates an address.
Your support inbox and your website forms, first of all. Other channels, such as instant messaging or a customer portal, can be connected depending on the tools you use.
It passes it to the right person on your team with a summary, the customer's history and a suggested reply. You choose what goes to the team this way: refunds, goodwill gestures, disputes, complaints.
Yes: it relies on your knowledge base, your terms of sale, your product sheets and your standard replies, and every correction from your team makes it better.
Yes. We connect it to your email, your helpdesk and your CRM through their APIs or through MCP connectors. With Simafri Suite, the support inbox and its agent connect directly.
It is quoted, based on the volume of requests, the channels and the tools to connect. Scoping allows us to send you a precise proposal.
Tell us about your business and the tasks that take up most of your team's time: we will propose the agent that saves you the most.
AI customer service agent
Let's talk about your customer service
Tell us what you need in a few words: we will get back to you quickly.
Thank you! Your request has been sent. We'll get back to you shortly.
Prefer email? Write to us at support@simafri.com.