AI customer service agent
An AI agent that answers your customers within minutes, day and night
Emails, forms, messages: the agent reads every request, finds the customer and their order in your tools, and replies in their language, in your words.
- Replies day and night
- In the customer's language
- Handover to your team
Agents that take action
A request comes in, the agent handles it
An AI agent sees the task through: it reads the request, checks your tools, prepares or carries out the action, and submits to you whatever commits your company. Here is what it does, in practice.
A customer writes at 10 pm to ask where their order is.
The agent finds the order in your tools and replies in the customer's language, tracking number included, a few minutes later.
A prospect fills in the form on your website.
The agent qualifies the request, records it in your CRM, replies with the right information and offers a meeting slot in your salesperson's calendar.
A supplier invoice arrives as an attachment.
The agent reads the amounts, matches it to the purchase order and prepares it in your management software: you approve it in one click.
A customer asks for a refund.
The agent gathers the history, prepares the reply and submits it to you with a summary: the decision is yours.
What the agent does
Every request received, handled end to end
Emails and forms
The agent handles the requests in your support inbox and from your website forms as soon as they arrive.
The customer record first
Before replying, it reads the customer's history: their orders, their invoices and their previous exchanges.
Your knowledge base
Terms of sale, products, procedures, standard replies: it answers from your information, kept up to date.
In the customer's language
Every customer receives a reply in the language they wrote in, with your company's tone.
Sorting and priorities
It sorts requests, spots urgent cases and customers who need special care, and files automated messages.
Handover to your team
Refund, goodwill gesture, dispute: the request goes to the right person, with a summary and a reply ready to approve.
Tracked in your tools
Every exchange is recorded in your helpdesk and your CRM: the whole team sees where each customer stands.
Quality monitored
Our engineers review the exchanges, refine the replies and keep improving the agent.
How we work
Live in three steps
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Scoping
We study your most frequent requests, your replies, your tools, and what needs to go to your team.
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Go-live
The agent is connected to your support inbox and your tools, then tested on your real exchanges before it replies to your customers.
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Follow-up
The agent replies; you follow its answers in a log, and we keep improving it with you.
Our AI agent services
AI agents for every team
Custom AI Agents
Agents designed for your business, connected to your tools and run by our engineers.
Discover custom AI agentsAI Customer Service Agent
Your customers served day and night, in their language, with a handover to your team.
You are hereAI Business Automation
Invoices, data entry, follow-ups and quotes handled inside your software.
Discover AI business automationFrequently asked questions
Your questions about the AI customer service agent
What is the difference from a customer service chatbot?
A chatbot waits for a question in a chat window. The AI agent handles requests where they arrive, by email and through forms, finds the customer in your tools and takes action: it gives an order status, resends an invoice, updates an address.
Which channels does the agent reply on?
Your support inbox and your website forms, first of all. Other channels, such as instant messaging or a customer portal, can be connected depending on the tools you use.
What does the agent do with a sensitive request?
It passes it to the right person on your team with a summary, the customer's history and a suggested reply. You choose what goes to the team this way: refunds, goodwill gestures, disputes, complaints.
Does the agent know our products and terms?
Yes: it relies on your knowledge base, your terms of sale, your product sheets and your standard replies, and every correction from your team makes it better.
Does the agent work with our current support tool?
Yes. We connect it to your email, your helpdesk and your CRM through their APIs or through MCP connectors. With Simafri Suite, the support inbox and its agent connect directly.
How much does an AI customer service agent cost?
It is quoted, based on the volume of requests, the channels and the tools to connect. Scoping allows us to send you a precise proposal.
Let's talk about your first AI agent
Tell us about your business and the tasks that take up most of your team's time: we will propose the agent that saves you the most.